Returns & Exchange Policy

At Chandni Jewellery, we take great care in the quality and authenticity of our products. Please read our returns and exchanges policy carefully before placing your order.

Important Information

• We do not offer refunds, exchanges, or store credit for change of mind

• Items that do not fit are not eligible for a refund
  

• Customers are responsible for return and re-shipping costs where applicable

Damaged Items (Refund Eligible)

In the unlikely event that your item arrives damaged:

• You must contact us at support@chandnijewellery.com.au within 14 days of receiving your order

• Items must be unused and returned in original packaging

• Clear photos of the item must be provided prior to return approval

• Once approved and received, a full refund will be issued for the item only (shipping fees are not refundable)

Change of Mind & Sizing

We do not accept returns, refunds, exchanges, or store credit for:

• Change of mind

• Items that do not fit

• Items that do not suit personal preference

• Sale items

• Items purchased using a promotional or discount code

All sale and promotional items are FINAL SALE.

Bangle Exchange (Sizing Only)

• Bangle exchanges are accepted subject to stock availability

• Refunds are not available if an incorrect size is ordered

• Customers are responsible for all return and re-shipping costs

• Please refer to the bangle size chart provided on each product page before purchasing

• If you require sizing assistance, please contact us prior to placing your order

Non-Returnable Items

Due to hygiene reasons, we do not accept returns or exchanges on:

• Earrings

• Nose pieces

• Bangle boxes

Order Cancellation

• Orders may be cancelled within 24 hours of purchase if they have not yet been shipped

• Cancellations are not accepted after 24 hours

If you require further information on a product before purchasing, please contact us—we are always happy to help.